Gazelle supports tracking sale item exchanges and replacements with the following limitations :

  • Item exchanged must have the same price with the new item requested

To create an exchange
  1. Go to Transaction window by click Transaction button on the top menu bar
  2. On the left sidebar of Transaction window, select the date where the original sale transaction occurs
  3. Select the intended sale transaction on the right table
  4. Right click on it and select Sale Exception
  5. Select the sale item to be exchanged from the left table
  6. Choose Type as EXCHANGE
  7. Enter the exchanged quantity and the reason
  8. At the bottom of the window, enter the new items requested
  9. Click Save
  10. The exchanged items will be returned to your stock, while the new items will be deducted from your stock
  11. Close the window and reprint your Sale Receipt

To create a replacement
  1. Go to Transaction window by click Transaction button on the top menu bar
  2. On the left sidebar of Transaction window, select the date where the original sale transaction occurs
  3. Select the intended sale transaction on the right table
  4. Right click on it and select Sale Exception
  5. Select the sale item to be replaced from the left table
  6. Choose Type as REPLACEMENT
  7. Enter the exchanged quantity and the reason
  8. At the bottom of the window, enter the new replacement items requested
  9. Click Save
  10. The replaced items will be written off, while the new replacement will be deducted from your stock
  11. Close the window and reprint your Sale Receipt